If I transfer funds using my Sun Money ATM Card through a SSB ATM, will it be credited to the beneficiary account real time?
Yes, the amount will be credited at a real time posting.
What is the maximum number of bills dispensed by an ATM?
Maximum of Forty (40) Bills per dispense.
What do I do when I suspect that the ATM is tampered?
You should not transact if you think the ATM is tampered. Report the ATM immediately to (032) 239-5423.
What should I do when the ATM does not dispense cash during withdrawal?
Take note of the amount, date, time and location/ATM Terminal ID (TID) of the transaction. Then report immediately by calling (032) 239-5423. Alternatively, you may visit any branch near you for [...]
What should I do if my ATM card gets captured in an ATM?
Please call (032) 239-5423 or (032) 520-8847 or (032) 254-2940.
I forgot my PIN, what should I do?
If you forgot your PIN, you will need to visit your Issuing Branch to have your ATM card replaced. Once you receive your new Sun Money ATM card, you will be required to activate and nominate a new PIN.
Is there any transaction fee when using the machines?
For Sun Savings Bank Account holders, there is no withdrawal fee when using SSB ATMs. For local non-SSB account holders, transaction fees are subject to their respective banks. For foreign issued [...]
What is the maximum ATM withdrawal per day?
For Sun Savings Bank cardholders, the withdrawal limit per day is: Card ATM Withdrawal Limit All Sun Money ATM card PHP 50,000 per day
Can I use the ATM to load my Prepaid Cellphone?
The ATM may be used to load a GLOBE/TM/SMART/SUN/TNT Mobile number. The amount loaded will be credited to your GLOBE/TM/SMART/SUN/TNT Mobile number real time.
