Frequently Asked Questions

What is EMV?

EMV stands for Europay MasterCard Visa. It is a global standard for card transactions using chip technology. The EMV chip card technology has enhanced security features, which include encryption locks and keys to authenticate the card and the cardholder’s transactions, better protecting card data from being compromised.

Why is there a shift to EMV?

This shift is a mandate from the BSP to all banks in the Philippines.

The regulatory requirement is a move by the banking industry towards a more effective way of significantly reducing counterfeit fraud, skimming and other related attacks which magnetic stripe payment cards are more vulnerable to.

How do I get my new Sun Money EMV ATM Card?

For retail Sun Money ATM Card clients, you can request your EMV ATM Card anytime at your branch of account. This card is personalized with your name. Please bring one (1) Original Philippine Government ID with photo and signature. All retail Sun Money ATM Cards without an EMV chip may no longer be used after June 30.

Can I claim my EMV card at any branch?

Your Sun Money EMV ATM Card is personalized with your name and can only be claimed at your branch of account. However, if you prefer to get an EMV ATM Card at a branch that is not your branch of account, you will request or notify the branch of account to send the EMV ATM Card to you preferred Branch where you will claim the EMV ATM Card. To claim this unnamed card at any branch, please bring one Original Philippine Government ID with photo and signature to your preferred branch.

Is the EMV card free of charge?

Yes, the EMV card that will replace your old, magstripe non-EMV card is free of charge. Succeeding card requests due to lost or damaged card will be charged a P350.00 replacement fee.

What should I do after claiming my Sun Money EMV ATM Card?

To ensure your card safety, upon claiming, please immediately go to the nearest SSB ATM to activate and nominate your new PIN. When at the ATM, simply follow these steps:

  1. Insert your card
  2. Enter any 6-digit PIN (Personal Identification Number, e.g. 123456, etc.
  3. Select “Balance Inquiry”
  4. Enter your desired PIN
  5. Re-enter your desired PIN
  6. Wait for the message: “PIN CHANGE HAS BEEN SUCCESSFUL”
  7. Get the transaction receipt
What should I do with my old non-EMV Sun Money ATM Card?

For Sun Money ATM Card clients, you will no longer be able to use your old non-EMV ATM Card and shall be surrendered to your branch of account upon claiming your Sun Money EMV ATM Card. We will cut your old card for your additional safety, especially the magstripe portion, before disposing it.

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